Tired of "fighting fires" all the time? Start "detecting smoke" instead. The most successful leaders employ a range of tools and techniques so as to discover small problems for they erupt into major catastrophes. Face it: your most dangerous problems are the ones about which you do not know. Know What You Don't Know will help you hunt down those hidden, festering issues - the ones that could destroy your organization if you do not discover them soon.
The book describes the seven skill sets that you need to become a world class "problem-finder." It describes how successful leaders get past dangerous information filtering; watch how people behave, not just what they say; pick meaningful patterns out of raw data; connect the dots among disparate bits of information; encourage smarter risk taking and "useful failures"; build a culture that welcomes challenges to conventional wisdom; and draw crucial lessons from your organization's "game film."
There are plenty of books about problem-solving, but you cannot solve a problem until you know it exists. Know What You Don't Know describes how leaders can become effective problem-finders so that they can detect and interrupt the chain of errors that often precedes a major failure.