Telephony Service (Voice)

Service Description

The campus IP Telephony service offering ensures end-to-end delivery of telephone services to user departments throughout the University. Delivery of telephone services includes coordination with external support vendors for equipment purchasing and provisioning, coordination with internal service providers for equipment installation, workspace cabling, maintenance of back-end telephone systems and responses to user reported incidents.

The campus Telephony service platform allows for rapid adaptation of communications infrastructure and service offerings to meet operational challenges brought on by customer demand and organizational staffing requirements.

Users are also provided with an array of electronic telephone devices to choose from to meet their specific business needs. IP-based telephones utilize the existing IP data network, along with connections to the existing standard PBX, to connect to a central point for local and long distance calling.

The following services are available:

• Local and Long Distancing Calling
• Direct Inward Dial
• Conferencing
• Voicemail
• Single and multi-line phone sets
• Features including Hold, Call Forward, Hunting, and last number redial
• Expansion modules (key lamp displays)
• 911 Emergency Service
• Dual Mode Phones
• Desktop Video Calling
• PC based Personal Assistant
• PC based Click-to-Dial
• Soft client applications such as PC based phones and desktop messaging
• Secure Instant Messaging (IM)
• Voice Recognition Directory Services
• Campus Operator Services
• Text and Audio Announcements
• Emergency Broadcasting
• MAC Services- Moves, Adds and Changes to telecommunications outlet(s)/connectors(s) or phone set
• Voicemail and E-mail integration

Service Owner

Telecommunications Services

Service Level Objectives

• Telephone service will be available 7x24x365, excluding scheduled maintenance windows.
• Planned Availability 99.999% (availability is measured in terms of percent up-time for the offering excluding scheduled maintenance.)
• Administrative availability: Standard/Business Hours: M-F, 8:30am - 4:30pm EST
• Standard Maintenance Window: Friday 5:00pm - Midnight

Eligibility

University departments

Limitations

Implementation, monitoring, and compliance with the telephone policy is the responsibility of the administration of Bryant University. The Telecommunications Department will provide the necessary reports for achieving policy compliance.

Users are urged to follow best practice guidelines and University policies when utilizing University telephone services.

Customer Responsibilities

For service requests, contact the Telecommunications department with defined business needs in order to determine appropriate service requirements.

Report service outages or repair requests to the Telecommunications office.

Related Charges

Services will be charged to the department at the current local and long distance billing rates.

For Further Information or to Request Any Service

Contact the Helpdesk
Phone: x24357
Email:helpdesk@bryant.edu
Web: Helpdesk homepage
Self Service: HEAT Service Request
Walk-In: Unistructure, 3nd Floor, Standard/Business Hours: M-F, 8:30am - 4:30pm EST